Responsible Service of Alcohol and Responsible Conduct of Gambling All Staff working at the hotel must have completed the Responsible Service of Alcohol course from a registered Training organization without exception. Most Staff will be required to have done a Responsible Conduct of Gambling course. Our House policies on the Responsible Service of Alcohol and the Responsible Conduct of Gambling must be known to you and acted on at all times. They provide very clear guidelines on staff conduct and your Duty of Care for our patrons. Our staff alcohol policy (5.20) has detailed rules about staff consumption of alcohol at the hotel.
No staff are permitted to use any gaming machine at any time in the Hotel, whether on or off duty. Legislation & Responsibilities Upon commencement of your employment, you will be provided with a job description. Your job description will outline the duties and responsibilities for which you are accountable. It is your obligation to study and carry out these duties.
There are many laws associated with running a Hotel and we are regulated by more than thirty (30) different acts each serving a unique purpose. Other forms of legislation governing Hotel's also include the Responsible Service of Alcohol (RSA), Occupational Health & Safety Act (OH&S), Responsible Conduct of Gambling (RCG) and Food Safety Act. The following serves as a summary of actions, which contravene one of the many acts of which you need to be aware:
Serving alcohol to an intoxicated person.
"Allowing disorderly behaviour to take place on licensed premises".
"Removing alcohol from premises after 12.00 midnight (10.00pm on Sundays)"
"Smoking in any of the signed Non Smoking areas
"Failing to report any potential safety hazard to management
"Engaging in any conduct which may create an unsafe working environment.
"Serving alcohol to people under the age of eighteen (18).
"Allowing people under the age of eighteen (18) in a restricted area.
"Failing to act upon any potential safety hazard.
"Accepting incorrect forms of ID. For Proof of Age the only forms that are acceptable are a NSW Drivers' License (with photo), proof of age card (with photo) or passport. Obviously, these documents must not have expired.
PROOF OF AGE STEP 1 - Be alert and proactive If you suspect a person is under eighteen (18), ask for proof of age before you serve them liquor. Three documents can be accepted: Passport
Photo Drivers' License
Proof of Age Card These documents must be current and include the person's photograph, their date of birth and their signature. STEP 2 - Check Proof of Age When you accept a document, do the following simple checks: Check the photo - does it match the person?
Check the birth date - does it prove the person is eighteen (18) or older, or has it been altered in some way?
Check the surface of the document - does it have a hologram or other unaltered protective surfaces? STEP 3 - If in doubt - refuse liquor service An on-the-spot fine of $550.00 applies to any person who sells or supplies liquor to a minor (or a maximum penalty of $5500.00 or $11000.00 and/or twelve (12) months in prison if the matter goes to court).
Minors can be admitted to certain licensed areas of the Docks Hotel when they are accompanied by a responsible adult, who is defined as: A parent, step parent or guardian A person who for the time being has a parental responsibility for the minor
The minor's spouse or any person who, although not legally married to the minor, ordinarily lives with the minor as the minor's spouse, on a permanent and domestic basis.
Dock's Hotel Responsible Service Of Alcohol (RSA) Accord
"Recognises that it is against the law to serve any customer to the point of intoxication.
"Recognises that it is against the law to serve or supply alcohol to any Patron under the age of eighteen (18)
"Recognises that it is against the law to allow intoxicated, disruptive or violent behaviour to occur on the premises.
"Seeks to ensure that no harm comes to Patrons as a result of our service of alcohol.
The following policies and procedures have been adopted to ensure the Responsible Service of Alcohol:
General Principles:
"Non-alcoholic beverages are provided for and are priced lower than full strength beverages.
"Water is available on a complimentary basis and regularly refilled.
"This Hotel seeks to create an environment that discourages drunken, disruptive or violent behaviour.
"This Hotel does not seek to encourage rapid or excessive consumption of alcohol through pricing, mechanisms (e.g. happy hours, free drinks for women etc.)
"If service is refused, our staff will politely explain to the Patron(s) that the premises cannot legally serve alcohol to the point of intoxication.
"Underage Drinking
"These premises have surveillance procedures designed to detect underage Patrons seeking to enter the premises.
"If a staff member believes that a Patron who is ordering, or being supplied alcohol is under eighteen (18) years of age, they will politely request appropriate identification of proof of age (Passport, Photo Proof of Age Card or Photo Drivers' License).
"If the Patron cannot, or refuses to produce identification, the staff member will notify the Duty Manager/Supervisor on duty.
"The Shift Manager/Supervisor will explain to those Patrons suspected of being younger that eighteen (18) years that licensed premises are legally required to refuse service to Patrons who have no appropriate proof of age. They will then politely request proof of age identification.
"If the Patrons are less that eighteen (18) years of age, or fail to produce identification, the Manager/Supervisor will politely refuse service of alcohol and ask the Patron to leave the premises.
"Disruptive, Violent or Intoxicated Behaviour
"This Hotel does not allow intoxicated persons to enter the premises and/or remain on the premises.
"If a staff member becomes aware that a Patron's behaviour is becoming ndisruptive or violent, they will notify the Duty Manager or Supervisor. "The Supervisor or Duty Manger will seek to reduce the behaviour by encouraging the Patron companions to intervene and/or provide service that may defuse the situation. (In the case of violent behaviour, the Patron will be asked to leave the premises immediately).
"If the behaviour cannot be reduced by the above strategies, the Supervisor or Shift Manager will approach the Patron and inform them that the establishment is legally obliged to prevent violent, disruptive or intoxicated behaviour and request that the behaviour cease.
"If the behaviour does not cease, the Supervisor or Shift Manager will request that the Patron leave the premises. As a last resort, Police will be called to remove a Patron. In seeking to deal with a disruptive, violent or intoxicated Patron, staff should take maximum precautions to ensure that they (the staff) come to no harm.
"Management will not place other staff in positions where they might come to harm as a result of dealing with a violent, disruptive or intoxicated Patron.
"All incidents are to be recorded in the appropriate Incident Register. Patron Safety
"Staff members will seek to advise and encourage Patrons to monitor and moderate their consumption if our staff knows that a Patron intends to drive from the premises.
"Staff members will seek to discourage Patrons who appear to have a blood alcohol concentration higher than the legal limit from driving.
"Staff will assist in any way possible to provide alternative services for Patrons who may have consumed excessive alcohol, i.e. holding of car keys, overnight parking facilities, suggesting alternative transport arrangements, support of designated drivers who do not drink. Sign of intoxication
"If the person is slurring or making mistakes in speech.
"A notable change in behaviour (especially towards anti-social or inappropriate behaviour).
"Clumsiness, knocking things over (like a drink or an ashtray) or fumbling with change.
"A significant loss of co-ordination (usually swaggering or swaying).
"A degree of confusion, a lack of understanding or ability to hear and difficulty in responding.
"Physical signs include vomiting, violence and abusive languages.
"Asleep
"If you serve or see any Patron who has any signs of intoxication, call a Supervisor or Duty Manager to inform them of the members or guests that are too intoxicated to remain on the premises. Refusal of service
"If a staff member feels that a Patron is becoming intoxicated, alternative options will be offered e.g. non-alcoholic drinks.
"If a Patron is intoxicated, the staff member will refuse service and politely inform the Patron that further service of alcohol is illegal and could jeopardise the Hotel's Liquor License.
"If a Patron is refused service for being intoxicated, the staff member will notify his/her Supervisor.
"Patrons who are in a state of intoxication will be asked to leave the premises. Assistance by the Police may be called for if a Patron refuses to leave. "Patrons may be charged $550.00 on-the-spot fine. Responsible Serving Of Liquor Offences Permit intoxication or indecent, violent or quarrelsome behaviour on licensed premises:
Maximum Penalty $5500.00 On-the-spot fine $550.00
Sell or supply liquor to an intoxicated person on licensed or Hotel premises:
Maximum Penalty $5500.00 On-the-spot fine $550.00
Sell or supply liquor to a minor:
Maximum Penalty $5500.00 On-the-spot fine $550.00
Allow liquor to be sold or supplied to a minor on licensed premises:
Maximum Penalty $5500.00 On-the-spot fine $550.00
Fail to leave licensed or Hotel's premises when asked:
Maximum Penalty $5500.00 On-the-spot fine $550.00
A complaint action can be taken against a liquor license or certificated of registration where its continuation is considered not to be in the public interest. Support of the above Policy The Board of Directors has endorsed this policy: All staff have been informed about this policy and its associated procedures.
This establishment seeks to publicise and promote its position on Responsible Serving Practices. The Board and Management seek the support of all members to promote this policy and ensure that the Venue maintains its responsible position to its members and the local community.
Dock's Hotel Responsible Conduct Of Gaming (RCG) Accord
The Directors, Management and Staff are committed to the Responsible Conduct of Gaming (RCG). The Hotel policy is outlined in the following section and it is imperative that this policy is to be clearly understood and adhered to. "Recognises that it is against the law to give credit to any customers either from Hotel funds or staff personal funds.
"Recognises that any payouts from gaming machines over $1000.00 must be paid out by Cheque
"Recognises not having ATM's or Eftpos any where near the gaming area
"Recognises by having all liquor and gaming staff, not only those in the gaming area of the Hotel, have completed the Responsible Conduct of Gaming Course
"Advises our Patrons of the dangers of gaming through signs, stickers on machines as well as pamphlets
"Recognises the importance of a self-exclusion scheme made available to Patrons
"Restricting advertising to non gambling activities as well as not offering any inducements to play the gaming machines
"The promotion of G-Line NSW telephone counseling service. The following policies and procedures have been adopted to ensure the Responsible Conduct of Gaming General Principles "Abide by all Acts and Regulations applicable to the delivery of gaming in the state of NSW
"Ensure that gaming machine play is conducted as an ancillary activity to a range of traditional hospitality service
"Assist Patrons to whom gaming machines play presents problems by providing a venue self-exclusion program, display signage and brochures promoting accredited counseling service and direct those Patrons in need to appropriate support facilities
"Conduct business in a manner that precludes persons who may:
i.Indicate signs of intoxication and/or
ii.Are known to be self-exclusion participants.
iii.Prohibit any form of Patrons credit being available for gaming machines play
iv.Encourage Patrons with large collects to have cooling-off periods and take payments by Cheque
vi.Ensure that all staff who work in gaming rooms complete an accredited Responsible of Gaming Course and a Responsible Service of Alcohol course
vii.These premises have surveillance procedures designed to detect underage Patrons seeking to enter the premises (always check identification if you
are unsure)
GUIDELINES FOR PAYMENT OF WINNINGS
A maximum amount of $1000.00 is to be paid in cash with the remaining amount payable by Cheque made out to the player's name within forty-eight (48) hours. SELF EXCLUSION (self banning) If a Patron approaches a staff member regarding self exclusion, you cannot ignore the Patron as you have a legal obligation to act on the request. This is a very big step taken by the Patron to not only admit that there is a problem, but to also seek information or even exclusion from the Hotel. Staff are to act professionally at all times and to immediately request assistance from Duty Managers or Supervisors.
If a Patron has asked for help, the procedure must be kept confidential.
Always note this incident in the Gaming Incident Register as it is important for the Patron and the Hotel. Note: These regulations are put in place by the Liquor Administration Board and the Department of Gaming and Racing, NSW Police Service and also the Licensing Court of NSW and the Director of Liquor and Gaming |
